What to expect
Clear advice, not a rushed transaction.
What may be repairable
Loose screws, some nose-pad issues and minor alignment problems can often be assessed quickly. More significant damage depends on frame material, break location, available components and whether a repair would remain safe and stable.
What to bring
Bring both lenses, the frame and every loose component you can find. Avoid strong household glue because it can damage coatings and make a professional repair harder. A spare pair and an in-date prescription are also useful if replacement becomes the better option.
- The complete damaged frame and both lenses
- Any screws, pads or broken pieces
- Your spare glasses, if available
- A current prescription or previous order details
Repair service is not emergency eye care
We provide optical repairs during practice opening hours; this is not a 24-hour medical emergency service. Sudden sight loss, severe eye pain, trauma or a chemical injury needs urgent clinical help through NHS 111, an emergency eye service or A&E as appropriate.
